Understand an official letter
Explains a confusing letter in plain English, and what you need to do.
Explain this letter in plain English. It’s from [who it’s from, such as the council or an energy company], and I’ve removed my name, address and account numbers. Tell me: what it’s about, in one sentence; what I need to do, if anything, and by when; what happens if I don’t; and what any unusual words mean. Then list questions I could ask them if I’m unsure. Keep it calm and simple. If the letter is unclear, say so rather than guessing, and tell me if I should get advice from somewhere like Citizens Advice. The letter: [paste the letter, with your name, address and reference numbers removed]
Tips for a better answer
- Don’t paste reference numbers, account details or anything a stranger could use to pretend to be you.
- If the letter is about money you owe, a legal matter or your benefits, check what it means with the sender, or a free adviser such as Citizens Advice.
An example, filled in
Explain this letter in plain English. It’s from the council, and I’ve removed my name, address and account numbers. Tell me: what it’s about, in one sentence; what I need to do, if anything, and by when; what happens if I don’t; and what any unusual words mean. Then list questions I could ask them if I’m unsure. Keep it calm and simple. If the letter is unclear, say so rather than guessing, and tell me if I should get advice from somewhere like Citizens Advice. The letter: Council Tax: review of Single Person Discount. Your entitlement to Single Person Discount is under review. Please complete and return the enclosed declaration within 21 days. Failure to respond may result in the discount being removed from your account.
Before you paste it in. Leave out names, contact details, passwords and anything confidential. At work, use the AI tools your employer has approved, and check what comes back before you rely on it. Using AI at work safely
More on this kind of job: Let AI help with life admin: bills, letters and forms, a free Learning Hub guide.
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