Write a complaint that gets a result
Writes a clear, firm complaint that sets out the facts and what you want.
Help me write a complaint to [the company or organisation]. What happened, in order: [the facts, with dates]. What I’ve already tried: [calls, emails or visits]. What I want: [the outcome, such as a refund, a repair or an apology]. Write a polite, firm letter of under 250 words: a clear subject line, the facts in order, what I want and by when (suggest a fair deadline, such as 14 days), and what I’ll do if it isn’t sorted out. Don’t exaggerate, and don’t quote laws or rights unless you’re sure they apply: instead, suggest where I can check my rights.
Tips for a better answer
- Check your consumer rights on the Citizens Advice website before you send it.
- Keep copies of everything, with dates. If it goes further, your timeline is your evidence.
An example, filled in
Help me write a complaint to an online electrical shop. What happened, in order: ordered a washing machine on 2 May; it was delivered on 9 May; it leaks; I called on 10 and 13 May and was promised a call back that never came. What I’ve already tried: two phone calls and one email with photos. What I want: a replacement machine, delivered and installed. Write a polite, firm letter of under 250 words: a clear subject line, the facts in order, what I want and by when (suggest a fair deadline, such as 14 days), and what I’ll do if it isn’t sorted out. Don’t exaggerate, and don’t quote laws or rights unless you’re sure they apply: instead, suggest where I can check my rights.
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More on this kind of job: Let AI help with life admin: bills, letters and forms, a free Learning Hub guide.
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