Our verdict
Being tested. An editor is using LiveChat hands-on; the verdict and score appear here once they sign it off.
What it does
LiveChat adds a chat window to your website so visitors can message your team, and gathers the conversations in one inbox, with customer details alongside. Its AI features help staff write replies faster.
It suits online shops and service businesses that want to talk to customers while they are on the site.
Why use it
- Talk to visitors while they are deciding whether to buy.
- One inbox for your team, with saved replies for common questions.
- Connections to shop platforms and other apps show customer details.
- AI helps staff write replies faster.
How it works
- Start a free trial on the LiveChat website.
- Add the chat window to your site with the code or plug-in it gives you.
- Set up saved replies for common questions.
- Answer chats from the web app or the phone app.
How hard is it to use?
Beginner Easy to start. You need an account, not any technical know-how.
Adding chat to a site is quick, which is why we rate it Beginner.
What it costs
Paid plans; free trial. Paid plans priced per person who answers chats, with a 14-day free trial and no card needed. The AI help with replies comes with every plan.
Prices change often, so check LiveChat’s own site before you pay.
Watch out for
- Costs grow with every member of staff who answers chats.
- Someone needs to answer chats promptly, or visitors are left waiting.
Your data
Chats can hold customers’ personal data. Check LiveChat’s privacy policy for where chats are stored, and mention it in your own privacy notice.
We haven’t confirmed that LiveChat can keep your data in the UK, so check where it keeps your data before you share anything private or about other people.