Our verdict
Being tested. An editor is using tawk.to hands-on; the verdict and score appear here once they sign it off.
What it does
tawk.to is free live chat software for websites. Add its chat window to your site and your team can answer visitors from the web or phone apps, with a knowledge base and ticketing included.
The core service is free. You pay only for add-ons, such as removing its branding, hiring its staff to answer chats, or AI that answers common questions.
Why use it
- Free live chat for your whole team.
- A knowledge base and ticketing are included.
- Apps let your team answer from their phones.
How it works
- Sign up on the tawk.to website.
- Add the chat window to your site with the code or plug-in it gives you.
- Invite your team and set your opening hours.
- Answer chats from the web or phone apps, and add AI answers if you want them.
How hard is it to use?
Beginner Easy to start. You need an account, not any technical know-how.
Adding the chat window takes minutes, which is why we rate it Beginner.
What it costs
Free; paid add-ons. Free to use, for as many agents as you like. Paid add-ons remove tawk.to branding, add AI Assist (which has a free tier for sites with few chats) or let you hire people to answer chats.
Prices change often, so check tawk.to’s own site before you pay.
Watch out for
- Test AI answers carefully before letting them talk to customers.
- Tell customers when they are chatting with AI.
Your data
Chats can hold customers’ personal data. Check tawk.to’s privacy policy for where data is stored, and mention it in your own privacy notice.
We haven’t confirmed that tawk.to can keep your data in the UK, so check where it keeps your data before you share anything private or about other people.